www.vivint.com
Door to Door

avoiding door to door scams

Summer is coming, and that means you will probably have a salesperson knocking on your door trying to get you to buy pest control or home security—and hey, a Vivint representative might be one of them. But how do you tell the difference between an honest person trying to tell you about a great service and a creepy scam artist trying to steal your money?

Here are a few tips to help protect yourself and your family:

  1. Check their credentials. If you can’t see a badge, ask to see one. All reputable salespeople should have a badge verifying their identity and will have a way for you to verify that they are who they say they are.
  2. Ask for references. There is a good chance that your salesperson will know someone who lives near you and can talk to you about their experience.
  3. Read the fine print of your contract. Make sure that all the things your salesperson told you are in the contract.
  4. There is a difference between a good deal and a deal that’s too good to be true. Don’t get pulled in by the latter.
  5. If the person at your door tells you that your current provider has gone out of business and you need to sign this new contract to continue your service, check your current provider’s website or call the phone number on your paperwork to confirm the report before you sign a new contract or upgrade your equipment.

Bottom line: If you don’t feel comfortable with the sale, don’t buy. A reputable salesperson will understand and want what’s best for you.

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  • Jay in Arkansas

    I bought a system two days ago. The place I chose for the smoke alarm was too close to an air conditioning vent. It caused the alarm to go off after the air went off, the security people called me each time while I waited for a technician. The fourth time I took too long to answer and the fire department showed up at my house! At first I was so frustrated I wanted to remove the new system altogether. But the Vivint tech, Jake, drove out to my house that night after midnight to fix the problem. The salesman, Mike Castanaro, stayed on the phone with the me until I was happy and then came back to my house the next day to apologize and brought a technician to adjust the system. Mike has been a real class act.

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